Your privacy is a fundamental commitment at sio168. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use and store it, and the rights you hold over your own data as a Member of our platform.
Six core principles that guide every data-related decision at sio168. The full legal text follows in the clauses below.
sio168 collects only the personal information strictly necessary to deliver our services, verify your identity, and comply with international anti-money-laundering regulations. We do not collect data speculatively or in bulk.
All data transmitted between your device and sio168 servers is protected by 256-bit SSL/TLS encryption. Sensitive fields — including passwords, banking details, and identity documents — are encrypted both in transit and at rest.
sio168 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared only with licensed service providers who assist us in delivering the platform — and only under strict data-processing agreements.
As a sio168 Member, you have the right to access, correct, export, and — in many circumstances — request the deletion of your personal data. All such requests are handled within 30 days by our dedicated compliance team.
sio168 retains personal data only for as long as required by law or as necessary to deliver our services. Account data is retained for a minimum of 5 years after account closure to satisfy AML and regulatory audit requirements.
In the unlikely event of a personal data breach affecting your account, sio168 will notify you via your registered email within 72 hours of discovering the incident, consistent with international data-protection best practices.
This Privacy Policy is published by sio168 International Ltd ("sio168", "we", "us", "our") and applies to all personal information collected from individuals who visit, register on, or otherwise interact with the sio168 platform accessible at https://sio168.cam (the "Platform").
sio168 is an internationally operated online betting and casino platform serving English-preference players primarily located in Indonesia. Our Services include sports betting — encompassing football markets, mix parlay (accumulator betting), and bandar bola (Asian handicap bookmaking) — live casino, slot gacor (high-payout slot games), togel (Indonesia's traditional numbers lottery), crash games, and e-sports wagering.
We are committed to protecting your personal data and handling it with transparency, integrity, and security. This Policy is written in plain English and structured around internationally recognized data-protection principles, including those reflected in the General Data Protection Regulation (GDPR). Where Indonesian law imposes additional or different obligations, we comply with those obligations as applicable.
By registering an account on sio168 or continuing to use the Platform after the effective date stated above, you acknowledge that you have read this Privacy Policy and consent to the data practices it describes. This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform more broadly.
Important: If you are under 21 years of age, you are not permitted to register an account on sio168. We do not knowingly collect personal data from individuals under 21. See Clause 11 for our Children's Privacy statement.
The categories of personal data sio168 collects about you depend on how you interact with the Platform. The table below sets out the primary data categories and the specific data points within each:
| Category | Data Points Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, Indonesian National ID number (KTP number), and selfie photograph for KYC verification. |
| Contact Data | Email address, mobile phone number, and residential address in Indonesia (including city, province, and postal code). |
| Financial Data | Bank account details (account holder name, bank name — BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata — and account number); e-wallet identifiers for OVO, DANA, GoPay, ShopeePay, or LinkAja; deposit and withdrawal transaction history in IDR. |
| Account Data | Username, encrypted password, account creation date, account status, login timestamps, session durations, and responsible gaming settings. |
| Betting & Gaming Data | Bet history, wagered amounts, game selections, win/loss records, bonus usage, and promotion participation history. |
| Technical Data | IP address, device type, operating system, browser type and version, device identifiers, screen resolution, and time-zone setting. |
| Communication Data | Records of your interactions with sio168 customer support, including live chat transcripts, email correspondence, and WhatsApp message logs. |
| Usage Data | Pages visited, features used, click-through paths, time spent on each page, and search queries submitted within the Platform. |
We do not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond KYC photos), genetic data, or health data unless you voluntarily disclose such information to our support team in the context of a responsible gaming or self-exclusion request.
sio168 collects personal data through the following mechanisms:
sio168 processes your personal data for the following clearly defined purposes:
sio168 does not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or being required to do so by law.
For each processing purpose described in Clause 4, sio168 relies on one or more of the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account Management | Performance of a contract — necessary to provide the services you have registered for. |
| KYC / Identity Verification | Legal obligation — required under international AML/CTF regulations applicable to online gaming operators. |
| Payment Processing | Performance of a contract — necessary to process deposits and withdrawals as part of the service. |
| Fraud Prevention & Security | Legitimate interests — sio168 has a compelling legitimate interest in protecting its platform, its Members, and the integrity of its games from fraud and abuse. |
| Regulatory Compliance | Legal obligation — we are required to retain certain records and report certain activity under applicable law. |
| Marketing Communications | Consent — where you have opted in to receive marketing; or legitimate interests — where we send communications about services materially similar to those you already use. |
| Platform Improvement | Legitimate interests — improving our platform is a core operational interest that does not override your fundamental rights. |
| Responsible Gaming Monitoring | Legal obligation and legitimate interests — both regulatory expectations and genuine player-welfare considerations drive this processing. |
Your right to object: Where we rely on legitimate interests as our legal basis, you have the right to object to that processing. See Clause 10 for how to exercise this right.
sio168 does not sell, rent, or trade your personal data. We share data only in the following controlled circumstances, and only to the minimum extent necessary for the stated purpose:
All third parties with whom sio168 shares personal data are contractually required to implement appropriate technical and organizational security measures and to process that data only for the purposes specified by sio168.
sio168 uses cookies and similar tracking technologies to operate the Platform efficiently, remember your preferences, and analyze usage patterns. The following cookie categories are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, and load-balancing. The Platform cannot function without these. | Session |
| Functional | Storing your language preference, display settings, and responsible gaming configuration between sessions. | Up to 12 months |
| Analytics | Measuring page performance, session duration, and feature usage to improve the Platform. Data is aggregated and pseudonymized. | Up to 24 months |
| Affiliate Tracking | Recording the referral source of new registrations to attribute commission to the correct affiliate partner. | 30 days |
Strictly necessary cookies are set automatically and cannot be disabled without rendering the Platform non-functional. For all other cookie categories, you may manage your preferences through your browser's cookie settings. Note that disabling functional or analytics cookies may reduce the quality of your experience on the Platform.
sio168 does not use third-party advertising cookies or retargeting pixels that track your behavior across external websites.
sio168 implements a layered security architecture to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our key security measures include:
Your responsibility: sio168's security measures protect data on our systems, but you also play a critical role. Never share your sio168 password or OTP code with anyone — including anyone claiming to be sio168 staff. Always log out of your account when using a shared or public device. If you suspect unauthorized access to your account, contact sio168 support immediately.
sio168 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML regulatory obligation and dispute resolution. |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping and AML compliance. |
| KYC Documents | 5 years post-account closure | Regulatory audit requirements. |
| Betting & Gaming History | 5 years from activity date | Dispute resolution and regulatory review. |
| Support Communications | 3 years from last interaction | Quality assurance and dispute resolution. |
| Technical & Usage Logs | 13 months on a rolling basis | Platform security monitoring and analytics. |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Evidence of consent for compliance purposes. |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Anonymized or aggregated data that can no longer identify any individual may be retained indefinitely for statistical and analytical purposes.
As a sio168 Member, you hold the following rights in respect of your personal data. These rights are subject to certain limitations where legal obligations, fraud prevention, or legitimate business interests override them:
Request a copy of all personal data sio168 holds about you, along with information about how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Request that we restrict processing of your data while a dispute about its accuracy or lawfulness is being resolved.
Receive a copy of data you have provided to us in a structured, machine-readable format, where technically feasible.
Object to processing based on legitimate interests, including direct marketing. We will cease that processing unless we can demonstrate a compelling overriding reason.
Request human review of any automated decision that produces a significant effect on your account (e.g., fraud suspension).
Withdraw any consent you have previously provided at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of the above rights, contact the sio168 Data Protection team at the email address listed in Clause 15. We will acknowledge your request within 5 business days and respond in full within 30 calendar days. In complex cases we may extend this period by a further 30 days, notifying you of the extension and the reason for it.
We may request proof of your identity before actioning a data rights request to ensure we are responding to the correct individual and not disclosing your data to a third party.
The sio168 Platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from any individual under the age of 21.
If you believe that a person under 21 has registered an account on sio168 or has submitted personal data to us, please contact our support team immediately at the address listed in Clause 15. Upon receiving a credible report, sio168 will promptly investigate and, if confirmed, close the account and securely delete all associated personal data.
We strongly encourage parents and guardians of young people to install parental control and content-filtering software on devices used by minors, to prevent accidental or deliberate access to online betting platforms.
sio168 operates internationally, and your personal data may be transferred to and processed in countries outside Indonesia. These countries may have different data-protection standards from those in Indonesia.
When sio168 transfers personal data internationally, we ensure that appropriate safeguards are in place. These safeguards include:
By using the sio168 Platform, you acknowledge that your personal data may be transferred internationally in the manner described above. If you have concerns about a specific international transfer, please contact us using the details in Clause 15.
The sio168 Platform integrates third-party services — including game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — that operate under their own privacy policies. When you launch a game provided by one of these studios, your game session is governed in part by that provider's data practices in addition to this Policy.
sio168 is not responsible for the privacy practices of any third-party service provider beyond the data-processing agreements we maintain with them. We encourage you to review the privacy policies of any third-party services you interact with.
The sio168 Platform does not contain links to external websites for general browsing purposes. Any external interaction is limited to the game and payment integrations described in this Policy and in our Terms & Conditions.
sio168 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or Platform functionality. When we make material changes, we will notify you by:
Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should cease using the Platform and contact us to close your account.
The most current version of this Privacy Policy is always available at https://sio168.cam/privacy-policy. We recommend reviewing this page periodically so that you remain informed of how we handle your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to sio168's handling of your personal data, please contact our Data Protection team using the following details. All contact information is provided as plain text — please copy it manually as needed:
Complaints: If you are not satisfied with how sio168 has handled your personal data or responded to a data rights request, you have the right to lodge a complaint with the relevant data-protection supervisory authority in your jurisdiction. We encourage you to contact us first so that we have the opportunity to address your concern directly before a formal complaint is filed.
Explore the full set of sio168 policies and resources to understand your rights, responsibilities, and protections as a Member.